okajee Responsible Gaming

Our Commitment to Responsible Gaming

okajee was built from the ground up with the wellbeing of Bangladeshi players at its core. We believe that online gambling — whether placing bets on Bangladesh Tigers cricket, spinning reels in our slots lobby, or exploring live casino tables — should always be an enjoyable leisure activity conducted within clear personal boundaries. It must never become a financial burden, a source of anxiety, or a habit that interferes with a player's daily responsibilities.

Our responsible gaming programme is not a legal formality. It is a genuine operational commitment that runs through every department at okajee — from our platform development team, who build the account-control tools described on this page, to our support agents, who are trained to identify early signs of problem gambling and respond with empathy and practical guidance.

We apply a zero-tolerance policy to underage gambling. Every new okajee account undergoes age verification before a player can make a deposit or place a bet. 18+ Players must be 18 years of age or older to use any part of the okajee platform. We also take active steps to prevent players who have self-excluded from re-registering accounts, including cross-referencing registration details against our self-exclusion database during the sign-up process.

We encourage every okajee player in Bangladesh — whether based in Dhaka, Chittagong, Sylhet, Khulna, or any other city — to treat gambling as entertainment with a cost, in the same way one might budget for cinema tickets or a restaurant meal. Set your limits before you play, stick to them, and step away when the fun stops.

Age Restriction and Verification

okajee strictly enforces the minimum age requirement of 18 years for all players. 18+ This is both a firm ethical principle and a binding platform rule. No exceptions are made regardless of account type, payment method, or game category.

Age Verification at Registration

Every new okajee account must pass age verification before gaining full access to the platform. The verification process requires submission of a valid government-issued identity document confirming the player's date of birth. Accepted documents for Bangladeshi players include the National Identity Card (NID), passport, and driver's licence. Where automated verification is inconclusive, our compliance team conducts a manual document review before the account is activated.

Responsibility of Account Holders

Registered players are responsible for ensuring that no person under the age of 18 can access their okajee account. This means keeping login credentials — username and password — strictly private and logging out completely when not using the platform, particularly on shared or family devices. If you suspect that a minor has accessed or registered an account on okajee, contact our support team immediately at [email protected].

Parental Controls

We strongly encourage parents and guardians across Bangladesh to use parental control software on shared home devices and mobile phones to restrict access to online gambling and gaming platforms. Widely available tools such as built-in iOS Screen Time settings, Android parental controls, and third-party filtering applications can help prevent minors from accessing gambling sites accidentally or intentionally.

Deposit Limits and Spending Controls

One of the most effective tools for maintaining control over gambling expenditure is setting clear, pre-agreed deposit limits on your account before you begin playing. okajee provides flexible deposit limit controls that allow every player to define the maximum amount they are willing to deposit over a defined time period.

How Deposit Limits Work

You can set a deposit limit in Bangladeshi Taka (BDT) covering any of the following time periods:

• Daily limit: The maximum amount you can deposit in any single calendar day (Bangladesh Standard Time, BST UTC+6).
• Weekly limit: The maximum total deposits permitted across any rolling 7-day period.
• Monthly limit: The maximum total deposits permitted across any rolling 30-day period.

Once your chosen limit is reached, the okajee deposit gateway will decline any further top-up attempts for the remainder of that period — regardless of the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard).

Changing Your Limits

You can request a reduction to your deposit limit at any time through your account settings or by contacting support. A reduction takes effect immediately and cannot be reversed until the originally set period has elapsed. If you wish to increase a deposit limit, a mandatory 7-day review and cooling-off period applies before the increase becomes active. This delay is intentional — it gives you time to reconsider whether a higher limit is genuinely in your interests.

Loss Limits and Wager Limits

In addition to deposit limits, okajee also offers loss limits (the maximum amount you can lose in a defined period before further play is blocked) and wager limits (the maximum stake per individual bet or spin). These can be configured alongside deposit limits to give you comprehensive control over your gaming budget. Contact our support team to activate these additional controls on your account.

Time-Out and Cool-Off Features

Sometimes a player simply needs a short break — a period away from the platform to clear their head, reassess their spending, or address other priorities in life. The okajee time-out feature is designed precisely for this situation.

Available Time-Out Periods

You can activate a time-out on your account for any of the following durations:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a time-out, your okajee account is fully suspended. You will not be able to log in, make deposits, place bets, or access the game lobby. Any pending withdrawals will continue to be processed normally so that your funds are not affected by the suspension.

Activating a Time-Out

A time-out can be requested via your account settings page or by contacting our support team directly through live chat or at [email protected]. Time-outs are activated promptly — typically within one hour of a request being received. Once a time-out is active it cannot be cancelled or shortened before the chosen period expires. This is a deliberate design feature to ensure the break is effective rather than cosmetic.

Session Reminders and Reality Checks

For players who do not want a full account suspension but would like gentle nudges during active play, okajee provides optional session time reminders. When enabled, the platform displays a notification at your chosen interval (e.g., every 30 minutes or 60 minutes) reminding you how long you have been playing and how much you have spent or won in the current session. These reality checks encourage mindful play and give you the chance to take a natural break without any external pressure.

Self-Exclusion Tools

If you believe that your gambling has moved beyond occasional entertainment and is causing you genuine harm — financially, emotionally, or in terms of your relationships or work performance — self-exclusion is the most powerful protective measure available to you on the okajee platform.

Self-Exclusion Period Options

okajee offers the following self-exclusion durations:

• 6 months — a medium-term break suitable for players who want a substantial cooling-off period.
• 1 year — an extended exclusion for players who need significant time away from the platform.
• 3 years — a long-term exclusion reflecting a serious commitment to addressing gambling-related harm.
• Permanent (indefinite) — a lifetime exclusion with no automatic end date. This option is irreversible.

What Happens During Self-Exclusion

When your self-exclusion takes effect, your okajee account is immediately and permanently closed for the exclusion period. All active bonuses and pending bonus wagering requirements are voided. Any remaining real-money balance at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, bank account, or card) within the standard withdrawal processing timeframe. You will be removed from all marketing communications immediately and permanently.

okajee takes reasonable steps to prevent self-excluded players from opening new accounts on the platform, including cross-referencing name, date of birth, address, mobile number, and payment method details during any new registration attempt. If you are self-excluded and attempt to re-register, the new account will be closed and any deposits refunded.

Requesting Self-Exclusion

To initiate self-exclusion, contact our support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". State your registered account username, your chosen exclusion period, and confirm that you understand the conditions described above. We will action your request within 24 hours and send a written confirmation to your registered email address.

Recognising Problem Gambling

Problem gambling does not always announce itself clearly. It can develop gradually over months of play, disguised as normal entertainment behaviour, before beginning to cause real harm. Understanding the warning signs — in yourself or in someone you know — is the first step toward addressing the issue.

Common Warning Signs

The following patterns of behaviour may indicate that gambling has stopped being a controlled leisure activity and has become a problem:

• Spending more money on gambling than originally planned, repeatedly and consistently
• Chasing losses — continuing to bet or deposit after significant losses in an attempt to win the money back
• Feeling restless, irritable, or anxious when not gambling or when trying to reduce your gambling activity
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling
• Borrowing money from others, taking loans, or selling personal possessions to fund gambling
• Neglecting work, study, or family responsibilities because of time spent on gambling activities
• Using gambling as a coping mechanism for stress, depression, loneliness, or anxiety
• Continuing to gamble despite repeated significant financial losses and the clear negative impact on your life
• Thinking about gambling constantly — planning your next session, calculating bets, or reviewing past losses even when not on the platform
• Failed attempts to reduce or stop gambling despite wanting to do so

Recognising one or more of these signs in your own behaviour does not mean you have failed — it means you are being honest with yourself, which is exactly where recovery begins. okajee's support team is trained to listen without judgement and to help you take the next practical step.

Self-Assessment Checklist

The following questions are adapted from widely recognised responsible gaming self-assessment frameworks. Read each question honestly and reflect on whether it applies to your recent gambling behaviour. If you answer "yes" to three or more questions, we strongly encourage you to reach out to our support team or one of the helpline resources listed in the next section.

If three or more of these questions apply to your experience, please take action today. Reaching out early is far easier than addressing a serious gambling problem that has been left unattended for months or years. okajee's support team is available 24 hours a day and will respond to any responsible gaming request with full confidentiality and no judgement.

Getting Help and Support

If you are concerned about your own gambling, or about the gambling behaviour of someone close to you, please do not wait. Seeking help early leads to significantly better outcomes. The following options are available to you:

Contact okajee Support Directly

Our 24/7 English-language support team is trained in responsible gaming protocols. You can reach us at any time via the live chat feature on the okajee platform or by emailing [email protected]. When contacting us about a gambling concern, simply state that you would like to speak with a responsible gaming specialist — we will prioritise your request and respond with full confidentiality.

You can request any of the following protections through our support team:

• Immediate account time-out (24 hours to 30 days)
• Deposit limit reduction (takes effect immediately)
• Loss limit or wager limit activation
• Self-exclusion (6 months to permanent)
• Removal from all marketing communications
• Account closure and balance withdrawal

How to Request Self-Exclusion via Email

Send an email to [email protected] with the subject line: "Self-Exclusion Request". In the body of the email, include your registered okajee username, your preferred exclusion duration, and a brief statement confirming that you understand the terms of exclusion. We will process your request within 24 hours and confirm by return email.